Last week the president of TELUS International, Jeffrey Puritt, awarded the best agents at CallPoint with special diplomas for outstanding performance. Mr. Puritt visited both Sofia and Bucharest to personally congratulate the agents for the excellent results achieved by delivering exceptional service to our clients.

Do you know that we spend on average 1700 hours per year at the office? Our working days although very dynamic and spend among friends are quite mundane sometimes. We at CallPoint are aware of that. Therefore, we decided to make our days at the office more exciting and fun by rebranding the relax areas in all the cities where we operate.

In April, 60 CallPoint employees actively participated in a blood donation campaign. The CSR campaign was rolled out in both Bucharest (on April 19) and Craiova (April 26). Both parts of the campaign were made possible by the support of our partners – the Red Cross (Bucharest, sector 5), the Bucharest Blood Transfusion Centre and [...]

Transparency in the client-vendor relationship in the multilingual Business Process Outsourcing industry has become as important these days as value-for-the-money services and high quality customer satisfaction ratings.

Recently CallPoint New Europe had the opportunity to participate in Career in Bulgaria: Why not? – the biggest job fair organized for International Graduates considering starting or continuing their career path in Eastern Europe. Most of those graduates will find new jobs in the Outsourcing industry – more than a half of all represented companies in this career forum are providing services in the Customer Care field.