Stay on top of the latest thinking about Business Process Outsourcing (BPO) and Contact Center solutions, everything from to the best outsourcing destinations to best practices for multilingual project implementation.
Last week the president of TELUS International, Jeffrey Puritt, awarded the best agents at CallPoint with special diplomas for outstanding performance. Mr. Puritt visited both Sofia and Bucharest to personally congratulate the agents for the excellent results achieved by delivering exceptional service to our clients.
Do you know that we spend on average 1700 hours per year at the office? Our working days although very dynamic and spend among friends are quite mundane sometimes. We at CallPoint are aware of that. Therefore, we decided to make our days at the office more exciting and fun by rebranding the relax areas in all the cities where we operate.
CallPoint’s partner TELUS International together with Google will be participating in the Call Center Week event held in Las Vegas from June 10 to June 14.
In April, 60 CallPoint employees actively participated in a blood donation campaign. The CSR campaign was rolled out in both Bucharest (on April 19) and Craiova (April 26). Both parts of the campaign were made possible by the support of our partners – the Red Cross (Bucharest, sector 5), the Bucharest Blood Transfusion Centre and [...]
Transparency in the client-vendor relationship in the multilingual Business Process Outsourcing industry has become as important these days as value-for-the-money services and high quality customer satisfaction ratings.
