Stay on top of the latest thinking about Business Process Outsourcing (BPO) and Contact Center solutions, everything from to the best outsourcing destinations to best practices for multilingual project implementation.
Many online marketers, retailers and marketplace merchants recognize the tremendous opportunity to enhance the customer experience by providing social media support, yet most are struggling to prove the qualitative and quantitative value of their social care efforts.
The rapidly evolving shift in how we communicate and connect with each other requires companies to rethink how they interact with customers. Companies need a new way to describe and measure the efforts employees make through social media to provide customer service. Social care gives companies a way to reference these efforts.
A tremendous new customer service opportunity has emerged with the adoption of social media by consumers and the ability for companies to effectively listen to and track conversations about their brands. TELUS International calls this activity “social care,” and it’s defined as the efforts employees make through social media to care for customers.
Want to know what your customers think of your latest product or service? Ask your BPO service provider. Are you launching something new without first speaking with your provider? You may be missing an important piece.
With Bulgaria joining the European Union back in 2007, a lot of professionals from Western and Central Europe have had the opportunity to work and live in the country, both temporary assignments as well as more permanent projects. The country has been receptive to this influx of foreign manpower pursuing opportunities in one of the fastest growing BPO sectors in Europe.
